Get in Touch With Us

Got a question about one of the real money poker sites we cover, spotted something that needs updating, or just want to tell us we missed your favorite room? This page explains how to reach us, what kind of messages we handle best, and what happens once your note lands in our inbox.

The Best Way to Reach Us

Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of our editorial team will read it directly — we don't run enquiries through an automated bot. We aim to reply within two business days, though it can run a little longer during busy stretches around major promotions or when several sites update their bonus terms at once.

A quick tip: tell us what your message is about in the first line or subject. "Bonus terms question — Ignition" gets routed and answered faster than a general "hello."

What We Can Actually Help With

We review and rank real money poker sites like Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline and Jack Poker on things like traffic, game variety, rakeback, and cash-out speed. That gives us a clear lane for the kind of questions we're set up to answer:

• Site comparisons — Questions about how two or more of the operators on our rankings stack up on cash games, MTTs, Spin & Gos, or rake structure.
• Bonus and promotion terms — Clarification on how a welcome bonus, deposit match, or playthrough requirement works before you sign up.
• Corrections — If a payment method, license detail, or promotion figure looks out of date, tell us and we'll check it.
• Content suggestions — Ideas for coverage angles we haven't addressed yet, such as a specific state's licensed operators or a particular payment method.
• Responsible gambling concerns — If you or someone you know is struggling to control their play, say so in your message. We take this seriously and will point you to appropriate resources rather than treating it as a routine enquiry.

What We're Not the Right Contact For

We're an independent comparison and review site, not the poker operators themselves. If your message concerns an active account issue — a deposit that hasn't cleared, a withdrawal delay, or an identity verification (KYC) hold — that has to go through the customer support team of the specific poker site, not us. We don't hold account details, process payments, or have access to any operator's back-end systems, so we genuinely can't resolve those cases even if we wanted to.

Similarly, if you're asking about a site not listed in our current rankings, we can only speak to the operators we've actually researched and reviewed. We won't speculate about a brand we haven't covered.

A Note on How We Cover This Industry

Some of the links on our site are commercial and we may earn a commission if you sign up through them. That relationship never decides how a site is ranked or reviewed — our ratings reflect factors like licensing, player traffic, game variety, and payment reliability, assessed the same way for every operator whether or not it pays us. If you have questions about how a specific ranking was reached, our other coverage gives more detail on how we evaluate operators across different markets.

Age, Eligibility and Responsible Play

Real money poker is regulated on a state-by-state basis in the US, and most states set the minimum age at 21, though a few allow 18. Nothing on this site is intended for anyone under the applicable legal age in their state, and none of our content is aimed at helping someone bypass a state's eligibility rules or an existing self-exclusion program.

If you or someone you know shows signs of struggling with gambling — chasing losses, playing beyond what you can afford, or using poker to escape stress — please reach out to the National Council on Problem Gambling at 1-800-GAMBLER. You're also welcome to mention this in an email to us, and we'll point you toward the right resources rather than treat it as a general enquiry.

How Quickly You'll Hear Back

1. Send your email with a clear subject line describing the topic.
2. A team member reviews the message and, if needed, checks the relevant site's current terms before replying.
3. You'll get a personal response, typically within two business days.
4. If your question needs follow-up research — for example, confirming a licensing detail — we'll say so and come back with an answer rather than guess.

We can't promise instant replies, and we won't rush a fact-check just to hit a deadline. What we can promise is that a real person reads every message and answers it honestly, including telling you when we don't know something.